Return & Refund Policy

100-Day Free Returns

We want you to be completely happy with your purchase. That's why we offer a 100-day return window  -  well beyond the legal minimum - with free return shipping and refunded in full when the return qualifies.

This policy applies in addition to, and does not replace, your statutory rights under EU consumer law, including your 14-day right of withdrawal under Directive 2011/83/EU.

How Returns Work

1. Request a return within 100 days of delivery.

2. We'll email you a free prepaid return label when you register your return.

3. Pack the item and drop it off at the specified carrier.

4. Once received and inspected, we process your refund to the original payment method.

Refunds or exchanges are issued after the first registered return tracking - again, way beyond normal EU rules, but we believe in trust and fast refunds or exchanges.

Condition of Returned Items

To receive a full refund, items must be returned in the same condition in which you received them:

• Unworn, with no signs of outdoor use

• Original tags attached

• Original box and packaging included

• No damage, odor, staining, or alteration

You're welcome to try items on indoors, on a clean surface, the way you would in a shop - to check fit, look, and feel. This does not affect your refund.

Value Deduction for Worn or Damaged Items

If a shoe shows signs of outdoor wear, damage, missing components, or any handling beyond trying it on indoors, we will assess the impact on its resale value. In line with EU law on the right of withdrawal, we may deduct an amount from your refund corresponding to that diminished value.

This deduction reflects the actual reduction in resale value caused by the item's condition  - it is not a fixed fee. In cases where a shoe cannot reasonably be resold as new (for example, visibly worn outdoors, damaged, or missing original components), the deduction may be up to the full price of the item.

We always accept the return itself. The deduction is applied to the refund amount, not to whether we take the item back.

Non-Returnable Items

The following cannot be returned:

• Items returned after 100 days from delivery

Exchanges

If you'd like a different size or style, we recommend making an exchange in the Return Portal - for fast exchange we recommend  placing a new order and returning the original item as a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us before returning it. In these cases, no value deduction applies, and we'll cover the cost of correcting the issue.

Your Legal Rights

Nothing in this policy limits your statutory rights as a consumer under EU law, including the right to withdraw from a distance sale within 14 days of delivery, free of charge beyond return shipping where applicable, and to receive a full refund unless a lawful deduction for diminished value applies.

Contact

Questions about a return or refund? Reach out to our customer service team and we'll be glad to help.

Register your return here

Be free to ask any questions.

Write us here: mette@memery.dk

Thanks

Mette Emery
Owner memery 

memery Aps
Mejlgade 44A
8000 Aarhus C 
Denmark
CVR: 43341669 (taxId)

Please do not ship back to this address - Register your return here

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